Who we are
Our website address is: https://rockpointmarketplace.com.
What personal data we collect and why we collect it
When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect personal information you provide us such as name, address, and other information when you submit a form on our website.
Personal information provided by a user via any of our online forms is used by Rockpoint Apparel only to process the member's request for service. All information that passes between Rockpoint Apparel's website and the user's computer is encrypted to protect the user's privacy.
Personal information transmitted to Rockpoint Apparel may be used by Rockpoint Apparel staff to respond to inquiries for service or information or to improve the service that the store provides. Since email communication or text messaging may not be secure against interception by unauthorized individuals, users should seek alternatives to email when it is necessary to provide sensitive or personal information. Likewise, Rockpoint Apparel will not transmit sensitive or personal information when communicating via email.
Mobile/Cellular Contact Policy
By providing us with a telephone number for a mobile/cellular phone or other wireless device(s), you are expressly consenting to:
Receiving communications – including but not limited to text messages, prerecorded or artificial voice message calls, and calls made by an automatic telephone dialing system - from us and our affiliates and agents at that number. You certify that you are the owner of the contact number or are authorized to grant Rockpoint Apparel consent to contact you at the number provided. This express consent applies to each such telephone number that you provide to us, or that we obtain, now or in the future and permits such calls regardless of their purpose. Calls and messages may incur access fees from your mobile/cellular provider.
You should retain a copy of this Agreement (and any information that Rockpoint Apparel provides you regarding changes to this Agreement) for as long as you maintain your account with us.
We use technical cookies that are necessary for the website to function properly.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
When you visit our website, we will collect some information about your visit. This includes statistics collected by our Web servers through "log files". These statistics include a record of web pages that your browser requested, files that were downloaded, form entries that were submitted and other data specific to your visit.
When you visit our site, we gather anonymous statistics in order to monitor our services and improve our website. We use Google Analytics cookies to collect information about your visit, which includes location, browser, device, and date and time of the visit. The information stored in Google Analytics uses a randomly generated client ID and is not personally identifiable.
Who we share your data with
We will share your personal information internally for the purpose of performing a transaction requested by you and for administering business. We restrict access to your personal information to only those employees who need to know that information in the course of their job responsibilities.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
Rockpoint Apparel staff, management and contractors are trained to keep customer information strictly confidential. When appropriate and necessary to protect your privacy, we require third parties to whom we release personal information to agree in writing to maintain appropriate physical, procedural and electronic safeguards to protect the information and to limit their use and disclosure of personal information to purposes that we authorize. Within our organization, we maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your personal information.
What data breach procedures we have in place
We regularly monitor and scan our server and database for evidence of malware, spam, or any other malicious content. In the event of a data breach, we will notify all affected users within 7 business days.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through PayPal and Chase Paymentech. When processing payments, some of your data will be passed to PayPal or Chase Paymentech, including information required to process or support the payment, such as the purchase total and billing information.
9925 Aldine Westfield Rd.
Houston, TX 77093